Passionate design leader with 15+ years shaping enterprise digital experiences across B2B, B2C, and SaaS. Expert in CX transformation, design maturity, and bridging strategy with execution.
View Selected Work →Passionate design leader with more than 15 years of experience in design and technology. Deep experience leading teams over a series of mergers, acquisitions and digital transformations across B2B, B2C, and SaaS environments.
Strong ability to build trust quickly with clients, internal teams, and key stakeholders to ensure success for short- and long-term growth. Skilled at turning ambiguity into clear operating models, and research into measurable business outcomes.
Recruited and appointed by the U.S. State Department as a Fulbright Specialist in December 2024 for a three-year term, delivering specialized workshops at The British College in Kathmandu, Nepal for MBA programs on product design strategy in emerging markets.
Key Skills User Experience Design, Customer Experience, Customer Research, Customer Interviews, Competitive Analysis, Emerging Markets, Conflict Resolution, Risk Mitigation, Leadership Alignment, Global Strategy and Deployment, AI leadership and adoption, Executive facilitation and workshops.
Led a multi-year transformation advancing Spectrum's experience strategy and design maturity across the Product and Technology organization.
Built and led the team redesigning Alphabet's global events management platform serving government officials, industry leaders, and high-profile guests across YouTube Studios and Google offices in 42 countries.
Led portal and API ordering experience from quote to cash, powering Lumen's $4B migration from legacy brownfield systems to a modern Salesforce ecosystem.
Stepped into an undefined engagement and rapidly built trust with the Rogers team, leveraging deep telecom expertise. Led journey mapping, service blueprint workshops, and design spikes toward a defined MVP roadmap.
Explored how AI can accelerate discovery, persona development, and journey orchestration inside a design system workflow using OpenAI and Figma Make.





Recruited and appointed by the U.S. Department of State in December 2024 for a three-year term as a Fulbright Specialist, the U.S. government's flagship international educational and cultural exchange program.
Partnered with The British College in Kathmandu, Nepal to deliver a specialized MBA workshop on product design strategy in emerging markets, as an applied extension to MIT's Disciplined Entrepreneurship curriculum.